Privacy Policy
Privacy Policy – Quamby Hollows
Effective Date: August 2025
Quamby Hollows ("we," "our," "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, place an order, or otherwise interact with our services. By using our website, you agree to the terms outlined in this policy.
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1. Information We Collect
We may collect the following categories of information:
Personal Information: Name, email address, phone number, postal address.
Order & Payment Information: Product orders, payment method details (processed securely via third-party providers; we do not store credit card information).
Communication Records: Emails, order enquiries, or messages through our platform or social media pages.
Technical Data: IP address, device type, browser type, location (approximate), pages visited, and interaction logs (via cookies or analytics tools).
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2. How We Use Your Information
We process your data for the following purposes:
To process and fulfill orders, including shipping and payment.
To communicate with you about your purchases, enquiries, or account.
To provide important updates, including order status, service notices, or policy changes.
To send promotional offers, newsletters, or marketing content (opt-out available at any time).
To improve our products, services, and website functionality.
To comply with legal, regulatory, or tax obligations.
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3. Data Sharing
We do not sell or rent your personal data. We may share your information only in the following cases:
With third-party service providers (e.g., payment processors, couriers, website hosting) for the sole purpose of order fulfillment and service delivery.
If required by law, regulation, or valid legal request.
To protect our rights, prevent fraud, or ensure security.
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4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
Recognise returning visitors and save preferences.
Improve website performance and user experience.
Collect analytics to understand site traffic and customer behaviour.
You can manage or disable cookies in your browser settings. Please note that disabling cookies may impact website functionality.
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5. Data Retention
We keep your personal information only for as long as necessary to:
Fulfil orders and maintain customer records.
Comply with legal and accounting obligations.
Resolve disputes and enforce agreements.
When no longer needed, data will be securely deleted or anonymised.
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6. Data Security
We use reasonable technical, physical, and administrative safeguards to protect your data against loss, misuse, unauthorised access, or disclosure. While we take strong measures, no system is 100% secure.
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7. Your Rights
Depending on your location, you may have the following rights:
Access and obtain a copy of your personal data.
Request correction of inaccurate or incomplete data.
Request deletion of personal data, subject to legal obligations.
Opt-out of marketing communications at any time.
Restrict or object to certain data processing activities.
To exercise these rights, please contact us at quambyhollows@gmail.com.
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8. Children’s Privacy
Our website and services are not directed at children under 13. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will promptly delete it.
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9. International Users
Quamby Hollows operates in Tasmania, Australia. If you access our website from outside Australia, you acknowledge that your data may be transferred to and processed in Australia, where privacy laws may differ from your home country.
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10. Updates to This Policy
We may update this Privacy Policy at any time. Changes will be posted here with the updated “Effective Date.” Continued use of our website after updates constitutes acceptance of the revised policy.
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11. Contact Us
For any questions or privacy-related requests, please contact:
📧 quambyhollows@gmail.com